Season Ticket Renewal

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aceofspadeskb
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Season Ticket Renewal

Post by aceofspadeskb » January 14th, 2025, 7:30 am

Who's the guy/gal to call if USU's website (still) shows that I don't have any tickets to renew(I've had them for the last 14 years). I'd rather not talk to a student at the ticket office number. I have this issue every year, and it seems like more times than not it's a new person in charge of my account. TIA



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Re: Season Ticket Renewal

Post by Hoot » January 14th, 2025, 7:49 am

Image


Now you know, and knowing is half the battle!

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Re: Season Ticket Renewal

Post by mike1126 » January 14th, 2025, 8:08 am

Problems with my account also. Incorrect pricing



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Re: Season Ticket Renewal

Post by GordoAggie » January 14th, 2025, 8:31 am

Yesterday was the first day you could renew. Deadline is March 31. Looks like tickets went up a little. $144 a seat for the poverty section.



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Re: Season Ticket Renewal

Post by aggies22 » January 14th, 2025, 9:19 am

aceofspadeskb wrote:
January 14th, 2025, 7:30 am
Who's the guy/gal to call if USU's website (still) shows that I don't have any tickets to renew(I've had them for the last 14 years). I'd rather not talk to a student at the ticket office number. I have this issue every year, and it seems like more times than not it's a new person in charge of my account. TIA
Ryan Benson. 435-797-0304.
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Re: Season Ticket Renewal

Post by greggers1868 » January 14th, 2025, 10:54 am

aggies22 wrote:
January 14th, 2025, 9:19 am
aceofspadeskb wrote:
January 14th, 2025, 7:30 am
Who's the guy/gal to call if USU's website (still) shows that I don't have any tickets to renew(I've had them for the last 14 years). I'd rather not talk to a student at the ticket office number. I have this issue every year, and it seems like more times than not it's a new person in charge of my account. TIA
Ryan Benson. 435-797-0304.
This right here. The online system was trying to charge me the full amount even though I had already put down a $200 deposit for my four seats. Messaged Ryan last night on Twitter and he took care of it first thing this morning.
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Re: Season Ticket Renewal

Post by ConnectedAggie » January 14th, 2025, 10:55 am

It seems like our ticket office has always been ran poorly.



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Re: Season Ticket Renewal

Post by aggies22 » January 14th, 2025, 10:58 am

ConnectedAggie wrote:
January 14th, 2025, 10:55 am
It seems like our ticket office has always been ran poorly.
I think the issues are the automated system and the ticketing website. I'm not sure who's responsible for that. When you can talk with a living, breathing, human being, they do a fantastic job.
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Re: Season Ticket Renewal

Post by aceofspadeskb » January 14th, 2025, 12:02 pm

aggies22 wrote:
January 14th, 2025, 9:19 am
aceofspadeskb wrote:
January 14th, 2025, 7:30 am
Who's the guy/gal to call if USU's website (still) shows that I don't have any tickets to renew(I've had them for the last 14 years). I'd rather not talk to a student at the ticket office number. I have this issue every year, and it seems like more times than not it's a new person in charge of my account. TIA
Ryan Benson. 435-797-0304.
Ryan got it done. Thanks 22!
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Re: Season Ticket Renewal

Post by aggies22 » January 14th, 2025, 12:10 pm

aceofspadeskb wrote:
January 14th, 2025, 12:02 pm
aggies22 wrote:
January 14th, 2025, 9:19 am
aceofspadeskb wrote:
January 14th, 2025, 7:30 am
Who's the guy/gal to call if USU's website (still) shows that I don't have any tickets to renew(I've had them for the last 14 years). I'd rather not talk to a student at the ticket office number. I have this issue every year, and it seems like more times than not it's a new person in charge of my account. TIA
Ryan Benson. 435-797-0304.
Ryan got it done. Thanks 22!
It's all good my Aggie brother! Ryan is the man!!



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Re: Season Ticket Renewal

Post by flying_scotsman2.0 » January 14th, 2025, 12:17 pm

Interestingly it was Ryan who dumped a pot of coffee into the servers that run the online ticket office. Just a little job security. Genius really.



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Re: Season Ticket Renewal

Post by mike1126 » January 14th, 2025, 12:39 pm

Ryan took care of me also.



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Re: Season Ticket Renewal

Post by Mogy21 » January 14th, 2025, 12:46 pm

My account is showing the poverty section is only $115. I don't want to call Ryan because that's a good deal! hahahah


Image
Last edited by Mogy21 on January 14th, 2025, 12:49 pm, edited 1 time in total.



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Re: Season Ticket Renewal

Post by GordoAggie » January 14th, 2025, 12:48 pm

Mogy21 wrote:
January 14th, 2025, 12:46 pm
My account is showing the poverty section is only $115. I don't want to call Ryan because that's a good deal! hahahah
South end zone???



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Re: Season Ticket Renewal

Post by Mogy21 » January 14th, 2025, 12:49 pm

GordoAggie wrote:
January 14th, 2025, 12:48 pm
Mogy21 wrote:
January 14th, 2025, 12:46 pm
My account is showing the poverty section is only $115. I don't want to call Ryan because that's a good deal! hahahah
South end zone???
yes, section 107



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Re: Season Ticket Renewal

Post by Mogy21 » January 14th, 2025, 1:02 pm

Actually, now that I think about it, It might be a resent grad discount. I wasn't sure if they still did that.



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Re: Season Ticket Renewal

Post by newhouse9 » January 14th, 2025, 3:07 pm

aggies22 wrote:
January 14th, 2025, 10:58 am
ConnectedAggie wrote:
January 14th, 2025, 10:55 am
It seems like our ticket office has always been ran poorly.
I think the issues are the automated system and the ticketing website. I'm not sure who's responsible for that. When you can talk with a living, breathing, human being, they do a fantastic job.
I always just use the on-line site as a reference and then make all the payments, etc. via Ryan (email or phone.) I know I can trust Ryan. The site, not so much! :)
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Re: Season Ticket Renewal

Post by ViAggie » January 15th, 2025, 12:12 pm

I just renewed mine online, and there were no issues. I'm hoping that I will be able to attend most, if not all of our home games this year since I will be in Utah every weekend all season long. :rock:


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Re: Season Ticket Renewal

Post by BigBlueDart » January 16th, 2025, 10:44 am

We have a terrible and inconsistent website for all of this. It currently tells me I have no application to renew season tickets. Ryan Benson is great. The issue I have is that people have to know the right person to contact to get anything done properly. Someone said if you can get a human it's good, but I know from experience that this is not universally true. It's got to be the right human. I really hope that overhauling this clown show is a priority for the department. We absolutely must have a useable online interface that just works. And we need more Ryans in the office so we don't all have to know Ryan.
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Re: Season Ticket Renewal

Post by tetonaggie » January 16th, 2025, 11:36 am

BigBlueDart wrote:
January 16th, 2025, 10:44 am
We have a terrible and inconsistent website for all of this. It currently tells me I have no application to renew season tickets. Ryan Benson is great. The issue I have is that people have to know the right person to contact to get anything done properly. Someone said if you can get a human it's good, but I know from experience that this is not universally true. It's got to be the right human. I really hope that overhauling this clown show is a priority for the department. We absolutely must have a useable online interface that just works. And we need more Ryans in the office so we don't all have to know Ryan.
Same for me, "No Applications Available Online." I need to change mine anyway since one of my usual tickets will now be in The HURD next year (proud Dad moment), but the issues and inconsistencies are annoying.


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